Getting started
Arranging care can feel like a big step. We guide you through it, from the first conversation to the day your care begins, at a pace that suits you.
You Do Not Need to Have It All Worked Out
Many people get in touch when something has changed, such as a fall, a hospital stay or a feeling that a parent is not coping as well as before. You do not need a diagnosis, a care plan or the right care terms. Just tell us what is happening and we will take it from there.
Your Journey to Care, Step by Step
Call or send an enquiry
Phone us on 07857 185750 or fill in our short enquiry form. Tell us a little about who the care is for and what is becoming harder.
A friendly chat about the situation
We call you back to listen, answer your questions and talk through the types of support that could help. There is no obligation.Free consultation and assessment at home
We visit at a time that suits you to understand needs, routines, preferences and the home itself. Family members are welcome to join.Your personalised care plan
Together we agree what support is needed, visit times and what matters most to you. You receive a clear quote before anything starts.Meeting your carer
We match carers by experience, personality and compatibility, and introduce them so you know who will be coming.Care begins, with regular reviews
Your care starts on the agreed date. We check in often and review your care plan so support changes when your needs do.
What to Have Ready for the First Call
0 of 8 ready
Please do not send medical records through the website. We will talk about health needs during the assessment.
Arranging Care for a Parent Who Lives Elsewhere
- Phone and video calls: we can talk things through at a time that suits you, including evenings by arrangement
- Joining the assessment: you can join by phone or video, or a local relative or friend can attend in person
- Agreed updates: we agree how and when we keep you informed, with your parent's consent
- One point of contact: you always know who to call at our office
It is important that your parent is involved and agrees to the support. We will always speak with them directly and respect their wishes.
Arranging Care Through the Council or a Social Worker
If you think the council may help with the cost of care, you can ask Coventry City Council or Warwickshire County Council for a free care needs assessment. A social worker or assessor will look at what support is needed and whether the council can contribute.
We work with local authorities, families and healthcare professionals. If a social worker is already involved, they can contact us directly, or you can give us their details and we will liaise with them.
Understanding the Cost
The cost of care depends on how much support is needed and when. After your assessment we give you a clear, personalised quote before care begins.
Getting Started Questions
Ready to Take the First Step?
Tell us a little about the situation and we will call you back to talk it through. No pressure and no obligation.
- Phone
- 07857 185750