Our people
The people who plan, coordinate and deliver personalised care at home across Coventry, and who care about getting the small things right.
Grace Muzenda Matewe
Registered Manager and Nominated Individual
Grace Muzenda Matewe
Registered Manager and Nominated Individual
As Registered Manager, Grace is responsible for the day to day running of the service and the quality of care, and is the named person registered with the Care Quality Commission.
The Team Behind Your Care
Our care coordinators are here to help. Call 07857 185750 and you will speak to someone who knows your care.
Our Carers
Our carers are the heart of Preserve Healthcare. They come from many backgrounds and bring warmth, patience and respect to every visit. We look for people who genuinely care, then give them the training and support to do the job well.
We match carers with the people they support by personality, experience and compatibility, so care feels comfortable and familiar.
What every Preserve carer brings:
- Respect for each person's home, routines and choices
- Clear, patient communication with the person and their family
- Care given exactly as the care plan sets out
- A habit of noticing small changes and reporting them early
How We Recruit
Values first
We look for kindness, reliability and respect before anything else.
Interview
We talk through experience, motivation and how each person would handle real situations.
Safe recruitment checks
Every carer has an enhanced DBS check, references and right to work checks before they start.
Induction and shadowing
New carers complete induction training and shadow experienced colleagues before working alone.
Training That Keeps Care Safe and Kind
Induction training
Core skills and standards every new carer needs before starting.
Moving and handling
Helping people move safely and comfortably.
Medication support
Safe support with medication, as set out in each care plan.
Safeguarding
Recognising and reporting any concern about someone's safety or wellbeing.
Dementia awareness
Communicating with calm, patience and reassurance.
Ongoing development
Regular refreshers and new skills as the needs of the people we support change.
Supporting the People Who Care
Regular supervision
One to one time to talk, reflect and plan development.
Spot checks
Observations in the home to make sure care meets our standards.
Someone to call
A coordinator is always available to help with questions or worries.
Listening to feedback
We ask our team how things could work better, and act on it.
Would You Like to Join Our Team?
If you are kind, reliable and want work that makes a real difference to people in Coventry, we would love to hear from you.
Talk to Our Team
Have a question about care, or want to know who would be supporting you? Get in touch and we will be happy to help. No pressure and no obligation.
- Phone
- 07857 185750