Help and answers
Straightforward answers about arranging care at home in Coventry. Search or choose a topic below. If your question is not here, we are always happy to talk.
Getting Started
What happens when you first contact us, and how care is set up.
Call us on 07857 185750 or send an enquiry. We will talk through your situation, then arrange a free consultation and assessment.
No. If everyday life is becoming harder, you can ask about care. We focus on what support would help, not on labels.
We visit to understand needs, routines and preferences, then agree a personalised care plan with you before any care begins.
In many cases care can start soon after the assessment, depending on your needs and carer availability. We will give you an honest timescale.
Yes. We can talk by phone or video, you can join the assessment remotely and we agree how to keep you updated, with your parent's consent.
Our Carers
The people who will support you, and how we choose, check and train them.
We match carers by experience, personality and compatibility. If a match does not feel right, tell us and we will look at alternatives.
All our carers are DBS checked and trained before they start, with ongoing training, supervision and development.
We aim to keep a small, consistent team so you see familiar faces, and we let you know in advance if someone new is visiting.
Some of our carers drive. If you need help getting to appointments or going out, tell us and we will explain what we can arrange.
Visits and Scheduling
The types of care we offer and how visits fit around your week.
Visiting care, personal care, live-in care, overnight care, respite, palliative care and companionship, planned around your routine.
Adults of all ages who need support at home, including older adults and people living with dementia, physical disabilities, neurological conditions or sensory impairment.
Visits start from 30 minutes, and we will recommend a length that gives enough time to support you properly.
Yes. Care is available days, nights and weekends, as well as 24-hour live-in care.
We review your care plan regularly and you can ask to increase, reduce or change your support at any time.
Costs and Funding
How care is priced and the ways it can be paid for.
It depends on the type of care and how long, how often and when visits take place. We give you a personalised quote after a free assessment.
We work with local authorities, families and healthcare professionals. If the council is assessing your needs, call us to talk about how we can help.
If you receive direct payments from the council, you may be able to use them to arrange care with us.
Safety and Quality
How we check that care is safe, kind and working well for you.
We review care plans regularly, supervise our staff, carry out spot checks and ask for feedback from the people we support and their families.
Please tell us straight away. We will listen and put things right where we can. You can also use our complaints process.
Yes. Preserve Health Ltd is registered with the Care Quality Commission. You can view our profile on the CQC website (opens in a new tab).
Still Have a Question?
Every situation is different, and some questions are easier to answer in a conversation. Call us on 07857 185750 or send us a message and a member of our team will be glad to help. You do not need to have decided anything before you get in touch.
Talk to Us About Care
Tell us a little about the support you are looking for and we will be in touch. No pressure and no obligation.
- Phone
- 07857 185750